How to reach us

Support channels and response times

πŸ“ž Phone support

Direct line for urgent issues

Call +353 88 297 4815 during business hours (Mon–Fri, 08:00–18:00 GMT). Average pickup within 90 seconds. For on-site technical emergencies during an event, use the priority number provided in your event binder.

πŸ“§ Email support

Detailed requests and follow-ups

Send your query to info@espaceevenementielmmvq.com. We acknowledge within 2 hours and provide a full response within 8 business hours. Include your event reference number for faster handling.

πŸ’¬ Live chat

Quick questions during planning

Available on this site from 09:00 to 17:00 GMT. Typical first reply under 60 seconds. Best for checking equipment availability, clarifying contract terms, or requesting a callback from your account manager.

πŸ“‹ SLA overview

Guaranteed response windows

Critical on-site faults: 15-minute remote response, 2-hour engineer dispatch within Dublin. Non-urgent queries: 4-hour acknowledgment, 24-hour resolution target. Full SLA terms are included in every service agreement.

❓ FAQ database

Self-service for common topics

Browse our FAQ section for answers about AV setup checklists, venue power requirements, cancellation policies, and hybrid event streaming. Updated monthly based on planner feedback. Most questions are answered without needing to contact us.

πŸ“… Scheduled call-back

Book a time that suits you

Use the contact form to request a call-back within your preferred 2-hour window. We confirm the slot by email and call using the number you provide. Available for pre-event consultations, post-event debriefs, and multi-day planning sessions.

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